This website under the domain name alphakeri.com.au or alphakeri.co.nz (the “Website”) is owned and operated by Mentholatum Australasia, (collectively called “Alpha Keri Australia”, “we, “us” or “our” in this policy).

Our commitment to privacy
Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold. This statement relates to personal information we collect through the Website.

What we collect
The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include: your name, address, phone and email, date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other personal information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted directly by you to our payment processing provider.

How we collect it
The personal information we collect is generally supplied directly by you through our Website. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. There are also certain situations in which we may collect personal information about you from someone else. For example we may collect information from third parties including public sources, our related companies, your organisation, your representatives and information service providers.

We also receive and store certain types of information through the use of ‘Cookies’, when you interact with Alpha Keri Australia via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our Website.

Why we collect it
We collect personal information for a number of reasons, including to: deliver, administer and improve the products and services that we offer you, complete other transactions with you or on your behalf, protect against fraud or theft, provide offers and promotions that we consider may be of interest or benefit to you, conduct market research, work with our related companies and service providers, maintain and update our records, protect and uphold the rights, property and safety of us, our customers and others, facilitate acquisitions and potential acquisitions of our business and assets and generally provide you with a premium customer experience.

Who we share it with
We may exchange your personal information with companies who perform part of our service delivery or provide other support services to us, for example, organisations that assist us with postal, data processing and analysis, research, mail, promotional, customer contact, technology, banking, payment, debt collection and maintenance services. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Third party sites
This Website may contain links to other websites operated by third parties (such as YouTube). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party websites and you should review the privacy policy of any Website you visit.

Use of our website in Australia
We welcome visitors from outside Australia. However, this is an Australian based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit the Website and interact with it. This means your personal information may be stored outside the country in which you are located and any government authorities which have jurisdiction over the Website may be entitled to access any personal information provided.

Children
We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.

Further information
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.

Mentholatum Australasia Pty Ltd ABN 62 005 414 488 (Mentholatum)

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Terms of Use
These website terms and conditions (“Terms of Use”) apply to your use of the website and by using the website you agree to be bound by these Terms of Use. These Terms of Use are governed by the laws of Victoria, Australia. If any part of these Terms of Use is found to be invalid or unenforceable, it shall be served without affecting the remainder. Please read these Terms of Use carefully. If you do not agree to these Terms of Use, you should not obtain or use information, services or products from this website. This website under the domain name alphakeri.com.au (the “Website”) is owned and operated by Mentholatum Australasia, (collectively called “Alpha Keri Australia”, “we, “us” or “our” in this policy). This website exists for the benefit of those individuals interested in products of Mentholatum Australasia Pty Ltd ABN 62 005 414 488 (Mentholatum).

Mentholatum reserves the right to modify any of the Terms of Use and Privacy Policy at any time.

Product Information
Prices of our products displayed on The Alpha Keri Australia website are current at the time of display and are all displayed in AUSTRALIAN DOLLARS. We take every reasonable care to ensure accuracy of all products listed. However, Mentholatum is not liable for any errors in pricing and description.

Any information provided to you on this site is not intended to diagnose or treat and should not replace any treatment or advice provided by your healthcare professional.

Always Check the Information
Mentholatum provides information on the Alpha Keri Australia website for informational purposes only and is not a substitute for professional care.

Mentholatum continuously updates its website and the website is subject to change without notice and should never be replied upon as the basis for doing or failing to do something.

No Liability
Mentholatum does not make any representations regarding the use and results obtained from the information on this website and no warranty or guarantee of a cure is expressed or implied with any information in this website. In no event shall Mentholatum, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise out of the use of this website or any of the information available at this website. Any advice is to be used at your own discretion. You agree to defend, indemnify and hold harmless Mentholatum, its officers, directors, employees, agents, subcontractors, licensors and suppliers, from and against all claims, actions, demands, liabilities and settlements, including, without limitation, reasonable legal fees on a solicitor/own client basis, arising in connection with your use of the website or resulting, or alleged to result from, your use of the website, or your violation of any of these Terms of Use.

Links
If you wish to establish a link to the Alpha Keri Australia website from your website, you must seek our prior written consent.

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and Mentholatum is not responsible for the content and maintenance of or privacy compliance in relation to any linked website. Any hyperlink on our website to another website does not necessarily imply our endorsement, support, or sponsorship of the operator of that website or of the information and/or products that they provide.

Trademark
Mentholatum, Alpha Keri Australia, (whether registered or otherwise) may not be used without prior, specific, written request, sent to info@alphakeri.com.au or 12-16 Janine Street, Scoresby, VIC 3179

Copyright and Intellectual Property
Copyright for content on this website is the property of Mentholatum. Material on this website may be viewed and may be reproduced in hard copy for your personal reference. Unless otherwise permitted by law, the material and information on this site may not otherwise be reproduced or displayed and may not be distributed to any person or incorporated into any other website or materials without prior written approval from Mentholatum. Intellectual property rights for software, scripts, programming code, animation, and processes used in this website are the sole property of Mentholatum including without limitation, all copyrights and other proprietary rights inherent therein.

Security Risk
Third parties may intercept or modify transmissions to and from this site and it is possible that computer viruses or other defects may be contained in files obtained from or through this site.

Questions & Comments
If you have any questions, comments or corrections about any of the information at the site, please email info@alphakeri.com.au

It is understood that you disclaim and waive all rights in any ideas or suggestions that you submit to Mentholatum, Alpha Keri Australia. You further agree that Mentholatum, Alpha Keri Australia will be free to use those ideas or suggestions in any way without obligation to you and you warrant that you are free to disclose the same without obligation to any other party.

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